In explaining our successful methods, we will, for the most part, refrain from using the term "collection agency". We prefer to view our methods as unique and use the approach that is different and not the standard method of "collection work".

Most third party collection services take
the old approach of sending letters, and
making a limited amount of telephone calls, and forwarding cases to attorneys, which almost always results in expensive and time-consuming lawsuits.

RJW encourages customer to be part of the resolution process.

They feel it is in their best interest to
resolve the matter eliminating the negative connotation of collection agency involvement. Our approach results in an active and open channel of communication that enhances resolution.

Our years of collection success came by
employing a different approach. Why
can’t people speak with one another to
identify the problem and then get down to resolution.Speaking with customers is the most effective way of resolving issues,

not by sending meaningless letters and making threatening telephone calls.We believe that no one benefits from those types of traditional collection tactics.

Our approach incorporates as many contact
telephone calls as necessary to resolve accounts. We set no limit on the number
of calls that are made but do set limits on
the number of letters that are sent as we
believe direct contact serves you best.

The human approach to debt resolution
combined with our experience and hands-on
approach should keep to an absolute
minimum the accounts that would require
attorney intervention. However, if required,
we will have an attorney, who also
subscribes to our collection philosophy,
communicate with your customer. Our
service is designed to make your job
easier. We want you to feel as if we are an
extension of your staff, working directly in
your best interest.

Ultimately, the mission for Robert Joseph Williams Company is to maximize your portfolio's recovery ratio, reduce your present cost (increasing your net return),
and at the same time, enhance your
customer retention.